Shipping policy

At Vintage Cats, we carefully package every order to ensure your items arrive safely and in the condition described.

Processing Times

Orders are typically processed and shipped within 2–3 business days after purchase. Orders placed on weekends or holidays will begin processing on the next business day.

Because Vintage Cats is a small, independently operated business, processing times may occasionally vary during high-volume periods, new collection drops, or holidays. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping

We currently ship orders within the United States.

Available shipping options and costs will be displayed at checkout. Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that delivery times are estimates provided by the shipping carrier and are not guaranteed by Vintage Cats. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the shipping carrier, Vintage Cats is not responsible for delays caused by the carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier. Vintage Cats is not responsible for packages that are confirmed as delivered to the address provided at checkout.

If your package appears to be lost in transit, please contact us and we will do our best to assist you in communicating with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery and provide photos of the packaging and the damaged item. We will review the situation and work with you to determine an appropriate resolution.

Vintage Clothing Disclaimer

Vintage clothing is pre-owned and may naturally show signs of age, wear, fading, distressing, or other imperfections. These characteristics are part of the nature and character of vintage garments.

We make every effort to accurately photograph and describe each item, including notable flaws or signs of wear, before it is shipped.